I’ve Placed My Table Glass Order What Happens Next?
So, you’re Table Glass Order has been submitted, What Happens Next?
Once you’re Table Glass Order has been received a member of our team will check and send your order off to production.
You will receive a copy of your invoice via email, it is important to keep an eye on your spam/junk folder, as our emails can end up there.
It is your responsibility to double check the content, and description of the Table Glass Order, if there are any errors please contact us straight away.
Table Glass lead times vary, and until the glass is out of production and checked, we’re unable to provide ANY updates on your order. Your Table Glass Order is specific to you, and is being made for you especially, nothing we do is ‘off the shelf’. As the Glass is made bespoke and specifically for you, once it has been manufactured we do NOT offer refunds or exchanges based on customer errors or altered decision.
I’ve Chosen To Have My Table Glass Order Delivered.
A date for delivery can ONLY be provided once the glass is ready and out of production, this timescale is variable. On average 10 working days from production commencing is approx, however the type of glass and the location for delivery do extend this approx timescale.
We are NOT able to provide a definitive time of arrival prior to the date of delivery. The driver will contact you on the day of delivery, approx 1 hour before arrival. We will do what we can to keep you updated. Deliveries are made on weekdays only.
Please be aware that the driver will need to meet yourself or a representative to assist in unloading of the glass. We deliver to curb side, meaning that we don’t take glass upstairs, lifts etc.
The glass arrives NAKED this is typical in the glass industry. This enables us to keep costs down, and avoid contributing to environmental waste. Equally it enables you to check the glass thoroughly before signing that you are happy to accept the glass in the state of arrival.
Once signed for/verbally accepted, you have agreed to receive the glass in the condition it has arrived, and we DO NOT take responsibility after that point.
Deliveries are made on Weekdays only, the time of arrival is variable.
I’ve Chosen To Collect My Table Glass Order.
If you are collecting your glass, we will email to confirm once it is ready. Again we can not confirm this until the glass arrives with us, the email will contain all the relevant information you’ll need.
You will need to bring suitable materials for protecting the glass in transit, the glass is NAKED, this is typical in the glass industry.
It is your responsibility to check and sign for the glass before you leave, we DO NOT take responsibility after that point.
Collections can be made on Weekdays between 9am and 5pm.
Please be aware there are no guarantees/warranties provided for glass, as it is a breakable product.
If you have any questions don’t hesitate to contact us either via email at firstname.lastname@example.org of phone us on 01225 667125.